Customer Administrator

Company: Siqalo Foods (Spreads Division)
Reference Number: RCL250819-1
Job Type: Permanent
Location: Johannesburg, Gauteng, South Africa
Closing Date: 2 September 2025
Reports To: Customer Excellence Service Controller

Purpose of the Role:

To support the Customer Development Account Team by managing customer orders, resolving supply chain exceptions, and ensuring excellent service delivery through accurate data handling and cross-functional collaboration.

Minimum Requirements:

National Diploma or currently studying towards a Diploma/Degree in Supply Chain or Finance

Key Duties & Responsibilities:

Customer Relationship & Order Management:

Build and manage relationships with customers
Proactively manage order transmission and ensure order data accuracy
Ensure all orders meet transmission deadlines
Handle order-related exceptions in collaboration with internal teams

Forecasting & Stock Availability:

Ensure customer forecasts align with Siqalo operational forecasts
Monitor and improve accuracy of regional forecasts
Coordinate with Supply Chain (SC) teams to ensure stock availability
Maximize order acceptance through internal engagement

Analysis & Reporting:

Analyse customer service levels, identify losses, and drive improvements
Provide insights and reports on customer data to boost service and efficiency
Track and analyse KPI trends to improve customer delivery metrics

Ideal Candidate Attributes:

Strong communication and problem-solving skills
High attention to detail and accuracy
Ability to work collaboratively across departments
Analytical mindset with reporting capability
Experience or familiarity with customer service, order systems, or supply chain processes

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Customer Administrator