Service Consultant

Department: Commissions
Business Unit: Discovery Central Services
Function: Call Center / Contact Center
Date Posted: 23 July 2025
Location: South Africa

Key Purpose

To provide telephonic and occasional email-based support to broker houses and franchises regarding all billing and commissions queries related to Discovery Health, Life, Group Life, and Vitality products.

Key Responsibilities

Respond to inbound calls and handle queries professionally and timeously
Assist brokers and franchises with product-specific queries
Submit reports to brokers as required
Recommend and implement improvements to current processes
Maintain internal controls to ensure compliance with best practices
Perform other administrative or support duties as assigned by management

Required Skills and Attributes

Strong administrative and multitasking skills
High attention to detail and ability to prioritize effectively
Good time management and ability to meet tight deadlines
Excellent verbal and written communication skills
Client-focused approach with a problem-solving mindset
Ability to work independently and as part of a team
Demonstrates integrity and professionalism
Adaptable to change and open to new ideas

Minimum Requirements

Education:

Matric Certificate

Experience (Essential):

At least 1 year call center experience in the financial services industry

Experience (Advantageous):

1 year call center experience working with brokers
Familiarity with Discovery Life products
A post-graduate degree or equivalent qualification

Employment Equity

Discovery is committed to diversity and inclusion. Applicants from underrepresented groups and individuals living with disabilities are encouraged to apply, in line with the company’s approved Employment Equity Plan and targets.

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Service Consultant