Food & Beverage Service Expert (Waiter)
Location: Protea Hotel Midrand, South Africa
Company: Marriott International
Position Type: Full Time
Job ID: 25119791
Career Area: Food and Beverage & Culinary
Position Summary:
This role is about creating memorable guest experiences with food and beverages, not just serving meals. You will be part of delivering personalized service, maintaining cleanliness, setting tables, and supporting all aspects of the food and beverage operation.
Key Responsibilities:
Guest Relations:
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Greet all guests warmly and professionally using their names when possible.
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Anticipate and respond to guest needs.
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Address concerns and questions with positivity and efficiency.
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Build rapport through conversations about services and local offerings.
Food & Beverage Service:
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Set tables and maintain cleanliness in dining areas.
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Take and deliver accurate food and beverage orders.
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Communicate guest requests, allergies, and special needs to kitchen staff.
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Follow alcohol service policies.
Cash Handling:
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Process orders through MICROS or similar systems.
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Handle payments, balance cash drawers, and complete cashier reports.
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Follow company policies on cashiering, including cash drops and discrepancies.
Closing Duties:
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Store reusable goods, clean equipment, and follow end-of-shift checklists.
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Lock up and complete daily cleaning tasks.
Room Service (If applicable):
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Take and process orders via phone.
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Communicate delays and follow-up on service satisfaction.
Team Support:
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Assist colleagues and cover other roles when needed.
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Maintain positive relationships across departments.
Safety and Compliance:
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Follow health and safety policies and wear appropriate PPE.
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Report accidents and unsafe conditions immediately.
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Handle emergencies according to protocol.
Required Skills and Competencies:
Interpersonal Skills:
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Excellent customer service
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Team collaboration
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Cultural sensitivity
Communication:
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Clear, professional spoken English
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Active listening
Personal Attributes:
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Dependability and integrity
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Professional appearance
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Ability to work under pressure and adapt
Organizational Skills:
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Multitasking
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Attention to detail
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Information retention
Preferred Qualifications:
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Education: Diploma or equivalent
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Experience: At least 1 year in a similar role
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Supervisory Experience: Not required
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