Continuous Improvement Manager
Reference Number: HOL250721-3
Location: Parktown, Gauteng, South Africa
Business Unit: Hollard Insure – Agile PMO Chapter
Contract Type: Permanent
Closing Date: 29 July 2025
Reports To: Claudette Greaves
Purpose of the Role
To lead and implement key strategic initiatives across Hollard Insure by managing projects focused on process improvement, business optimisation, and delivering measurable value. This includes applying methodologies such as Lean, Root Cause Problem Solving, Management System Design, and Target Operating Model Design.
Key Responsibilities
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Drive the full lifecycle of CI projects from concept to benefit realisation
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Build, present, and deliver business cases with measurable outcomes
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Apply standardised CI project and optimisation frameworks
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Lead change management processes and team collaboration
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Introduce and test new technologies (AI, RPA, ML) where aligned with optimisation goals
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Engage with executives and business units to support strategic initiatives
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Produce high-quality reports and outputs consistently
Required Knowledge and Experience
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Extensive experience in project management and consulting (Big 4 background preferred)
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Proven track record with Lean process optimisation and strategic transformation
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Familiarity with short-term insurance or financial services (advantageous)
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Strong Microsoft PowerPoint and Excel skills
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Excellent interpersonal, facilitation, and analytical skills
Qualifications
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Minimum: Engineering or Honours degree
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Preferred: Lean Six Sigma Green/Black Belt, SAFE Certification
Competencies
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Analytical and systems thinking
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Assertive communication and professional influence
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Business case development and tracking
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Strong stakeholder engagement and relationship building
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High attention to detail and results-driven mindset
Diversity and Inclusion
Hollard values diverse experiences, backgrounds, and perspectives. The organisation is committed to a workplace built on dignity, inclusion, and cognitive diversity. Applicants from all backgrounds are encouraged to apply, even if not all requirements are met.
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