Service Advisor – Clicks Groot Phesantekraal
Listing Reference: click_020198
Apply by: 3 June 2025
Location: Durbanville
Contract Type: Permanent
Industry: Wholesale & Retail Trade
Job Category: FMCG, Retail, Wholesale and Supply Chain
Remuneration: Market Related
Employment Equity Position: Yes
Introduction
Clicks is looking for a Service Advisor to ensure service excellence at the point of sale by providing fast, efficient customer service and managing point of sale (POS) operational activities effectively.
Job Objectives
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Direct and control all POS operational activities efficiently and on time.
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Manage stock and cash to reduce shrinkage while maintaining high housekeeping and administrative standards.
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Train, motivate and guide shop assistants/cashiers to deliver excellent customer service.
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Ensure adequate staffing in line with schedules, company policy, and labour legislation.
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Resolve customer queries promptly in line with company policy.
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Promote the Clicks ClubCard to meet participation targets.
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Enforce stock security, returns policies, and cash control measures to reduce losses.
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Act as a brand ambassador by providing visible, friendly, and professional service.
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Stay up to date with product knowledge, promotions, and events.
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Support Clicks’ vision to be the customer’s first-choice health and beauty retailer.
Knowledge
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Financial management principles
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Retail/FMCG operations, merchandising, and promotions
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Stock, cost, risk, and compliance management
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Customer service excellence
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Labour legislation and industrial relations
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Competency-based interviewing
Skills
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Results and target-driven
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Managerial ability
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Planning and organisation
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Problem-solving
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Strong customer orientation
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Effective communication
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Computer literacy
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Numeracy skills
Competencies
Essential:
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Leading and supervising
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Relating and networking
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Delivering results and meeting customer expectations
Desirable:
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Following instructions and procedures
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Working with people
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Analysing
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Planning and organising
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Coping with pressure and setbacks
Minimum Requirements
Education:
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Grade 12 (Essential)
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Relevant Retail/Business Management qualification (External applicants)
Desirable:
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50% in both Maths and English at Grade 12 level
Apply by 3 June 2025 to be part of a customer-focused retail team at Clicks Groot Phesantekraal.
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