Radio Controller

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Job Title: Radio Controller
Company: G4S Cash Solutions – South Africa
Location: Vanderbijlpark
Salary: Market Related
Job Type: Full Time and Permanent
Reference: G4S/TP/3676288/226934
Closing Date: 2 July 2025

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Job Introduction
G4S Cash Solutions is seeking a Radio Controller to manage real-time communication and ensure vehicle crews operate safely and on schedule. The role supports the Assistant Branch Manager and plays a key role in upholding operational efficiency and safety protocols.

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Responsibilities
Radio Control

• Maintain constant radio/phone communication with vehicle crews

• Use communication codes and enforce proper radio protocol

• Record daily logs of vehicle movements, including delays and schedule deviations

• Ensure all emergency procedures are understood and followed

• Confirm “no service” instructions with clients

• Brief new road crews on schedules and safety

• Maintain emergency contact lists and operational maps

Client Complaints

• Record and resolve client complaints, escalate if needed

• Ensure service quality by responding to managerial feedback

Code Book and Box Room

• Update client code book for new/terminated services

• Prepare and submit accurate box pre-lists

• Notify box room controller of all box changes

Counting House and Clients

• Coordinate with counting house to understand priorities

• Ensure client contracts are serviced as per terms

Inter-Branch & General Duties

• Coordinate with other branches for emergencies

• Report incidents and adjust schedules with minimal client disruption

• Perform additional tasks as directed by management

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Requirements

• Grade 12 / Matric

• PSIRA Grade A certification

• CIT competency

• 5+ years experience in Cash-in-Transit operations (preferred)

• Previous control room experience (advantageous)

• Valid Code 10 driver’s license with PDP (advantageous)

• No ITC listings

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Skills and Attributes

• Strong verbal communication and interpersonal skills

• Knowledge of ISO Quality Management

• Able to handle pressure and adapt to change

• Excellent attention to detail

• Computer literate (MS Office proficiency)

Click here to apply

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