Quality Assurance Agent (x4)

Location: Randburg, Gauteng
Company: Moladira Skills
Contract Type: 3-Month Fixed-Term Contract
Posted: 31 May 2025
Closing Date: 11 June 2025
Industry: Legal Services | Call Centre Operations
Functional Area: Quality Assurance
Salary: R96,000 – R120,000 per annum (R8,000 – R10,000 per month)
Level: Associate

About the Role

Moladira Skills is looking for 4 experienced Quality Assurance Agents to join its Customer Care QA team in Randburg for a short-term, high-impact 3-month project. If you're detail-oriented, confident in compliance monitoring, and passionate about maintaining high service standards, this could be your next move.

Key Responsibilities

Monitor and assess agent calls for compliance with scripts, regulations, and company policies
Identify performance and compliance gaps and provide actionable feedback
Review and resolve customer complaints in line with quality standards
Work closely with Operations and Training to support agent development
Accurately document findings, reports, and improvement suggestions
Spot trends and help drive continuous improvement in QA processes

Minimum Requirements

Matric (Grade 12) – Essential
Tertiary qualification – Preferred
2+ years QA experience in a call centre environment (100+ agents required)
Prior exposure to Debt Collections is a major advantage
Solid understanding of DCA, NCA, and POPIA
Strong command of Microsoft Office (Word, Excel, Outlook)

What Makes This Opportunity Great

Be part of a fast-paced QA project that makes a real difference
Work with a large, modern debt collection operation
Develop your skills in auditing, compliance, agent coaching, and quality reporting
Get noticed by key leadership teams
Collaborate with high-performing colleagues across departments

Click here to apply

Quality Assurance Agent (x4)