Job Opportunity: Insurance Admin Clerk
Job Purpose:
To deliver administrative and query resolution services to clients in the insurance sector, ensuring high levels of client satisfaction and long-term retention.
Minimum Requirements:
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Grade 12 or relevant NQF Level 4 qualification
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2–3 years of relevant working experience in a similar administrative or client services role
Key Responsibilities:
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Handle queries from clients (e.g., Insurance Brokers, Consultants) via phone, email, or task regarding test results or medical reports
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Capture additional test requests in system and coordinate with laboratories
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Verify client data on the system against submitted forms for billing accuracy
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Manage stock and supplies for Travelling Nurses, including personalised client forms
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Generate and analyse daily reports/statistics to track workflow progress
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Maintain strong client relationships through effective communication and service delivery
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Perform document handling duties (scanning, filing, faxing, emailing) in line with protocols
Key Competencies:
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Strong administrative and organisational skills
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Excellent attention to detail
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Effective communication (verbal & written)
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Customer-focused attitude
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Ability to work under pressure
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Professional and service-oriented
Remuneration:
Compensation will be based on qualifications and relevant experience.
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