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Job Opportunity: Service Consultant
Reference Number: 137426
Location: Eerste River, Western Cape, South Africa
Closing Date: 24 December 2024
Job Overview
Nedbank is seeking a Service Consultant to educate clients on digital solutions, process cash transactions, maintain self-service devices, and foster client relationships to meet business objectives.
Key Responsibilities
Client Engagement
- Assist clients with queue flow and resolving digital device issues.
- Support clients in downloading apps, accessing statements, and buying value-added services.
- Educate clients on account services, self-service, and digital features.
- Build long-term relationships by addressing client needs with care and professionalism.
- Identify quality sales leads and enable cross-selling opportunities.
- Manage client requests end-to-end and ensure effective resolutions.
Business Operations
- Process cash transactions, including deposits, withdrawals, and forex requests.
- Balance and secure branch stock, including cards and ATM cash.
- Perform first-line maintenance on self-service devices.
- Prepare and submit transactional documents for inter-bank transfers.
- Monitor and control risk through adherence to policies and procedures.
Risk and Compliance
- Follow mandates, client authentication, and transaction policies to prevent fraud.
- Declare discrepancies in cash holdings and take corrective actions.
Nedbank Goals
- Act in the client’s best interest, deliver on promises, and exceed expectations.
- Contribute to individual and team goals for service excellence and compliance.
- Promote digital migration to self-service and online channels.
Qualifications
Essential: Diploma
Preferred: Higher Certificate in Banking Services (NQF Level 5)
Experience
- 1-2 years of experience in retail/banking client services, cash handling, and problem resolution.
- Technology proficiency and, where applicable, foreign exchange experience.
Technical Knowledge and Skills
- Customer service principles and relationship management.
- Knowledge of Nedbank security policies, governance, and forex products.
- Problem-solving and adaptability under stress.
- Basic understanding of banking operations and risk controls.
Behavioural Competencies
- Building Customer Loyalty: Foster trust and client satisfaction.
- Collaboration: Work effectively in teams.
- Adaptability: Adjust to changing environments and demands.
- Stress Tolerance: Maintain composure under pressure.
- Continuous Learning: Stay updated with new tools and solutions.
Join Nedbank and contribute to delivering exceptional client experiences while growing your career in the financial sector. Apply by 24 December 2024.
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