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Job Title: General Assistant (External Applications Only)
Location: Lady Frere, Eastern Cape, South Africa
Department: OPS 7 DIV 35 - LADY FRERE
Job Description
The General Assistant will ensure comprehensive customer service, effective merchandising, proper shelf labeling, and housekeeping within the designated area of responsibility.
Requirements
- Education:
- Minimum Grade 10 (NQF 3) with 1 year of relevant work experience, OR
- Grade 12 with no prior work experience.
- Skills:
- Proficiency in English and the dominant local language.
- Basic calculation skills.
- Other Requirements:
- Valid South African ID or work permit.
- Availability to work shifts, weekends, and public holidays.
- Ability to work under pressure.
Key Responsibilities
1. Customer Service
- Assist and advise customers on products.
- Resolve customer complaints and queries efficiently.
2. Merchandising Standards
- Maintain and merchandise bulk stock in line with store layout plans.
- Ensure shelves are properly stocked and organized per store planograms.
3. Housekeeping
- Keep the area clean, obstacle-free, and safe for customers and staff.
- Ensure proper labeling of shelf prices.
- Complete housekeeping checklists, including canteen and toilet/shower schedules.
4. Safety Compliance (OHSA)
- Use safety gear and ensure customer and staff safety.
- Merchandise stock in a way that avoids hazards.
- Report any safety discrepancies to the Store Manager.
5. Stock Management
- Report damaged stock to the Store Manager.
6. Performance Excellence
- Achieve targets with accuracy and uphold company standards.
7. Problem Solving
- Identify and resolve issues, escalating as necessary.
- Use available resources to address operational challenges.
8. Decision-Making
- Make timely decisions within the framework of company policies.
- Implement decisions responsibly and consistently.
9. Planning and Execution
- Work effectively within the company’s operational guidelines.
10. Handling Pressure
- Manage workload and time pressures professionally.
11. Collaboration
- Maintain courteous and supportive relationships with customers, colleagues, and suppliers.
12. Communication
- Ensure clear and courteous communication aligned with company values.
- Share relevant information with stakeholders.
Interested candidates are encouraged to apply by submitting their applications through the appropriate channels.
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