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Position: Senior Administrator (Centurion)
Closing Date: 16 November 2024
Reference Number: MMH241111-1
Type: Permanent
Department: Client Services
Cluster: Momentum Corporate
Location: Centurion, Gauteng, South Africa
Remote Work: Partially remote available
Introduction
Momentum Group, through its brands like Metropolitan, Momentum, and its wellness and rewards program, Multiply, helps people and businesses achieve financial goals and aspirations. The company offers comprehensive financial solutions for savings, protection, and investments, utilizing its network of advisers and independent brokers. With additional support from brands like Guardrisk and Eris Property Group, the focus is on delivering practical solutions that cater to the needs of diverse clients. For more details, visit Momentum Group.
Disclaimer:
Please verify the legitimacy of this job advert on the company career page.
Role Purpose
To deliver efficient and effective services to clients and intermediaries by handling queries promptly, evaluating responses, and providing resolutions.
Minimum Requirements
- Education: Grade 12 (NQF Level 4)
- Experience: 4-6 years in a relevant role
- Skills: Employee benefits experience is essential, strong industry and product knowledge, understanding of relevant legislation
- Training: Completion of Yenzani training is preferred
Key Duties & Responsibilities
- Manage the team mailbox effectively and promptly.
- Handle Credit Control accounts for the Retirement and Risk Book of Business.
- Oversee risk claims accruals for the team.
- Collaborate with the Administration Manager to prepare Quarterly Admin Reports.
- Check claims and contribution cycles (recons) as needed.
- Take ownership of queries, ensuring timely and effective resolution.
- Ensure compliance with best practices and legislative requirements.
- Adhere to company policies, implementing corrective actions where necessary.
- Mitigate risks and escalate issues when needed.
- Communicate effectively, meet Service Level Agreements (SLAs), and aim for first-time resolution.
- Maintain consistent service delivery to ensure client satisfaction and retention.
- Support the Administration Manager and uphold a client-centric model.
- Assist in the contact centre as required.
- Address and resolve complaints promptly, recommending corrective actions where necessary.
Key Competencies
- Accountability: Demonstrates responsibility and ownership of tasks.
- Attention to Detail: Maintains a high level of accuracy.
- Customer Orientation: Focuses on delivering excellent client service.
- Communication: Able to communicate effectively and with impact.
- Organisational Skills: Strong planning and organisational capabilities.
- Team Player: Works well within a team environment.
- Time Management: Manages time efficiently and meets deadlines.
For more details or to apply, please visit the Momentum Group Careers page. If you do not receive feedback within 28 days after the closing date, consider your application unsuccessful.
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