Call Centre Agent

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Job Title: Customer Service Representative (On-site)

Location: Durban, KwaZulu Natal, South Africa
Job Type: Full-time
Industry: Retail
Division: Mr Price Group

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Job Summary

We are looking for a dedicated Customer Service Representative to join our team at Mr Price Group in Durban. The successful candidate will handle customer inquiries, process store card applications, and verify employment details efficiently to provide top-quality service.

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Key Responsibilities

1. Customer Service:
   • Respond promptly to customer queries and correspondence to prevent backlogs and reduce complaints.
   • Update customer details accurately on the Debtors' systems.
2. Employment Verification:
   • Verify employment and personal information provided on store application forms via telephone.
3. Card Application Processing:
   • Process store card applications across various divisions to expand the customer and credit base (outbound agents only).
4. Data Management:
   • Maintain an up-to-date customer information database.

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Benefits

• Incentives: Attractive incentives for meeting targets.
• Career Growth: Access to comprehensive Learning and Development programs.
• Discounts: Exclusive merchandise discounts at all Mr Price Group stores (Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, Miladys).
• Share Scheme: Opportunity to become a part-owner of the company through the Mr Price Group share scheme after 1 year of permanent service.

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Qualifications

• Education: Grade 12 (Matric).
• Experience:
  • Minimum of 1 year call centre experience (preferably in new accounts).
  • Experience in account application processing is advantageous.

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Skills and Knowledge

1. Legislative Knowledge:
   • Understanding of the Consumer Protection Act, POPI Act, National Credit Act, and ICASA regulations.
2. Communication Skills:
   • Clear verbal communication to assist customers with account setup and inquiries.
3. Active Listening:
   • Ability to listen attentively and respond to customer needs effectively.
4. Empathy:
   • Show compassion and understanding towards customers.
5. Problem-Solving:
   • Quickly identify issues and provide effective solutions.
6. Attention to Detail:
   • Ensure accuracy in processing customer information and account setups.

CLICK HERE TO APPLY

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