Operations Controller
Job Type: Full-Time
Location: Elandsfontein, Gauteng, Tunney
Purpose of the Job
Ensure daily planning, routing, and scheduling of vehicles. Manage collections and deliveries while maintaining customer satisfaction through effective communication.
Key Responsibilities
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Monitor and track vehicles to ensure timely departures and arrivals
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Ensure freight is collected and lodged by logistics partners
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Verify courier checklists, vehicle condition, devices, and proof of deliveries (PODs) before debrief
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Oversee warehouse floor during parcel sorting; ensure correct routing and manifesting of freight
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Confirm drivers carry valid Professional Driving Permits (PrDP)
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Maintain professional conduct at all times in line with company and client interests
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Prepare clear freight on floor and 1x1x1 reports
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Manage daily billing to ensure closure
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Generate and update statistical reports for the operations manager
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Handle non-conforming items according to claims procedures; act promptly on claims within 48 hours
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Escalate any client-related issues or non-conformances immediately to management
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Ensure proper debriefing of PODs during vehicle debrief; investigate missing PODs without exception
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Promote professionalism among peers, clients, departments, and branches
Minimum Requirements
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Grade 12 (Matric)
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Minimum 2 years relevant experience in courier and customer service environment
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Knowledge of freight and courier industry
Skills Required
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Proficient in Microsoft Office Suite
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Strong verbal and written communication
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Excellent planning and organisational skills
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Problem-solving and analytical thinking
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