Control Tower Controller

Location: Sandton, Gauteng
Company: Pepkor Lifestyle Logistics
Employment Type: Permanent
Closing Date: 31 August 2025
Industry: FMCG
EE Status: Only open to EE candidates

Role Overview:

Responsible for monitoring, managing, and optimizing end-to-end supply chain or operational activities via a centralized control tower. Ensures real-time visibility, rapid response to disruptions, seamless coordination, and process improvement to drive efficiency and mitigate risks.

Key Responsibilities:

Operational Monitoring & Coordination:

Oversee real-time data flows and monitor KPIs (delivery accuracy, lead times, inventory)
Track shipments and production via digital dashboards
Identify and resolve disruptions proactively

Issue Resolution & Risk Mitigation:

First escalation point for operational disruptions
Analyze root causes and coordinate corrective actions
Liaise with logistics providers and internal teams
Implement contingency plans as needed

Stakeholder Communication & Reporting:

Provide timely operational updates to stakeholders
Generate and analyze reports for trends and improvement opportunities
Facilitate cross-functional collaboration

Process Optimization & Continuous Improvement:

Identify and implement process enhancements
Support automation and digitization initiatives
Participate in strategic supply chain planning

Compliance & Quality Assurance:

Ensure adherence to regulatory and safety standards
Maintain data accuracy in control tower systems
Support audits and compliance reviews

Required Skills & Qualifications:

Education & Experience:

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field
Experience with control tower solutions, ERP systems (SAP, Oracle), TMS, WMS

Technical & Soft Skills:

Strong analytical, problem-solving, and decision-making skills
Proficiency in data visualization/reporting tools (Power BI, Tableau, Excel)
Excellent communication and stakeholder management
Ability to work under pressure and in real-time decision environments
Knowledge of global supply chains, transportation management, risk mitigation

Preferred Qualifications:

Certifications such as APICS, CSCMP, Six Sigma
Experience with automation, AI-driven logistics, digital transformation
Multilingual skills relevant to supply chain regions

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Control Tower Controller