OPS Administrator

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OPS Administrator
Company: Fidelity Services Group (Fidelity ADT Division)
Location: Centurion, Gauteng
Job Type: Permanent
Posted: 09 July 2025
Closing Date: 16 July 2025
Industry: Security and Investigations
Experience Level: Associate
Functional Area: Administrative

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Qualifications & Experience:

• Matric (Grade 12)

• Fluent in English and Afrikaans with excellent communication skills

• Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook)

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Key Responsibilities:

Administrative Support:

• Coordinate meetings, prepare agendas, take and distribute minutes

• Maintain the Regional Manager’s diary and filing system

• Handle travel and accommodation bookings for operations

• Compile weekly and monthly operational reports, including crime stats

• Manage operational orders and CAPEX submissions

• Maintain AR headcount records (promotions, terminations, requisitions)

Communication & Client Interaction:

• Draft communications regarding client cancellations

• Assist with complaints reaching the Regional Manager’s office

• Liaise with clients and investigate complaints to ensure resolution and prevent recurrence

Internal Support:

• Screen correspondence and calls for the Regional Manager

• Assist Area Managers and Training Instructors with tasks as needed

• Ensure the AR Department and Regional Manager’s office are clean and secure

• Serve as the EHS representative for the AR department

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Core Competencies:

• Ability to work independently and under pressure

• Strong attention to detail and time management

• Action-oriented with a drive for results

• High levels of integrity and professionalism

• Good interpersonal and communication skills

• Politically savvy with managerial courage

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