GHW Operations Lead

GHW Operations Lead - SnA and EWA

Location: La Lucia, KwaZulu-Natal (with regional scope across South Africa, East Africa, West Africa)
Category: Human Resources / Global Health and Wellbeing
Work Level: 2C
Reports To: Head of GHW Operations
Travel: Approximately 30% business travel required
Date Posted: 21 July 2025

About Unilever

Unilever is a global company reaching over 3.4 billion consumers daily, committed to sustainable living and improving communities worldwide. The Global Health and Wellbeing (GHW) function supports employee health, aiming to unlock human potential through quality health services delivered via a hybrid model of outsourced country partners in Sub Saharan Africa.

Job Purpose

Lead and manage operational delivery of health and wellbeing services across Sub Saharan Africa and East/West Africa. Ensure service quality, align internal stakeholders, support suppliers, and drive continuous operational improvements aligned to Unilever’s standards and protocols.

Key Responsibilities

Supplier Management:

Ensure suppliers meet delivery timelines, quality, and KPIs
Build strong supplier relationships to drive innovation and continuous improvement
Identify service delivery risks and implement mitigation plans
Track and analyze supplier performance data

Stakeholder Alignment:

Collaborate across departments for alignment on objectives and strategies
Facilitate effective communication and coordination
Participate actively in HR and safety committees

Process Improvement:

Lead initiatives to improve operational efficiency, reduce costs, and enhance service levels

Compliance:

Ensure operations comply with company policies, industry regulations, and legal requirements

Budget Oversight:

Manage regional operations budget and monitor expenditures
Implement cost-saving initiatives where possible

Requirements

Education & Experience:

Bachelor’s degree
3-5 years in Occupational Health (OH) management or related health service delivery
Experience managing OH service providers and suppliers
Strong computer skills, including MS Office
Proficient English speaker

Skills:

Supplier management and negotiation
Strong interpersonal and influencing abilities
Business process and operational management understanding
Project management experience
Analytical and results-driven mindset
Flexibility and ability to work under pressure

Leadership Qualities:

Inclusive leadership style that motivates and develops teams
Emotional intelligence and ability to coach and support others
Strong accountability and high personal standards
Commitment to service, consumer focus, and business acumen

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GHW Operations Lead