Service Centre Manager

Location: Groblersdal, Limpopo, South Africa
Division: Pepkor Lifestyle Logistics
Business Unit: SCS Operations North
Job Type: Permanent
Industry: FMCG (Fast-Moving Consumer Goods)
Functional Area: Supply Chain
Experience Level: Entry-Level (but requires significant experience)
Posted: 19 August 2025
Closing Date: 06 September 2025

Job Purpose:

To lead and oversee a service-focused Service Centre operation, ensuring efficient receiving, storage, and delivery of consumable goods. The goal is to get the right goods to the right customer at the right time, while optimizing performance and maintaining operational excellence.

Education & Experience Requirements:

Grade 12 (Matric) – Required
Relevant tertiary qualification in Logistics – Required
Minimum 5 years of experience in consumable goods and logistics – Essential

Key Responsibilities & Focus Areas:

Plan and manage warehousing operations
Oversee inventory control and storage practices
Ensure compliance with safety and operational policies
Manage budgets and control costs
Monitor and improve KPI-driven performance metrics
Drive customer-centric operations
Foster teamwork and effective self-management

Core Job Competencies:

Operational Excellence

Inbound & outbound logistics management
Warehouse & inventory management
Transport & fleet optimization
Returns and risk management
Building maintenance oversight
Budgeting, cost control, and forecasting

System & Process Knowledge

Knowledge of Warehousing Systems and Transport Applications
Proficiency in MS Office

Leadership & Strategy

Business acumen and performance management
Decision-making, change leadership, and resilience
Diversity engagement and self-insight
Logistics provider contract execution

Customer Focus & Communication

Strong customer orientation
Effective relationship building and stakeholder management

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Service Centre Manager