Service Advisor
Company: Clicks Group
Store Location: Vyfhoek, Potchefstroom, North West, South Africa
Listing Reference: click_020995
Contract Type: Permanent
EE Position: Yes
Closing Date: 19 August 2025
Industry: Wholesale & Retail Trade
Remuneration: Market Related
Job Purpose:
To ensure fast, efficient, and excellent customer service at the Point of Sale (POS) by managing operational tasks, staff, stock, and cash flow in a retail setting.
Key Responsibilities:
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Supervise all point of sale operations.
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Maintain effective stock and cash control.
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Train, manage, and schedule shop assistants and cashiers.
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Resolve customer queries in line with company policy.
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Promote the Clicks ClubCard to achieve participation targets.
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Enforce returns policies and loss prevention procedures.
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Provide excellent customer service as a visible store representative.
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Keep up to date with product knowledge, promotions, and store events.
Minimum Qualifications and Experience:
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Grade 12 (Matric)
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50% pass in Maths and English (preferred)
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Relevant retail or business qualification (external candidates)
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1 year of experience in a customer-facing retail role with team oversight
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Experience in stock and cash handling
Skills and Knowledge:
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Basic financial management
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Retail and merchandising principles
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Understanding of customer service standards
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Risk and compliance awareness
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Labour legislation and staff management
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Numeracy and computer literacy
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Interviewing and HR support knowledge
Core Competencies:
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Leadership and supervision
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Customer service excellence
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Team collaboration and communication
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Problem-solving and decision-making
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Planning and organising
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Performance under pressure
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