Quality & Regulatory Assurance Lead

Quality & Regulatory Assurance Lead – Africa

Company: DHL Supply Chain (South Africa) (Pty) Ltd
Job ID: AV-279697
Job Type: Full-time | Permanent
Location: Kempton Park, Gauteng, South Africa

About DHL

DHL Supply Chain is part of Deutsche Post DHL Group, the world’s leading logistics and mail company. Operating in over 220 countries and territories, we lead in contract logistics, express delivery, and secure digital communication, connecting people and improving lives globally.

Role Summary

The Quality & Regulatory Assurance (QRA) Lead for Africa is responsible for developing and executing the QRA strategy across the African region. The role ensures alignment with global and regional standards, supports regulatory compliance, drives quality initiatives, and provides leadership across multiple clusters, countries, and sectors, especially in Life Sciences & Healthcare (LSHC).

Key Responsibilities

Strategic Leadership

Develop and lead the QRA strategy for Africa, aligned with global and EMEA frameworks
Support all business sectors, including LSHC, ensuring high-quality operations
Manage quality teams across the region, ensuring the execution of the quality roadmap

Operational Excellence

Drive QRA processes and initiatives aligned with strategic objectives
Implement and monitor service quality KPIs, conduct root cause analysis, and lead improvement actions
Provide support for new site startups and operational projects
Ensure compliance with GMP, GDP, ISO 9001, ISO 13485, and regulatory requirements

Governance & Compliance

Maintain and improve the Quality Management System (QMS)
Support regulatory and licensing activities across the region
Act as company representative with local authorities for GxP licenses
Prepare and support customer audits and regulatory inspections

Training & Development

Deliver training on QRA processes, tools, standards, and continuous improvement methods
Coach and mentor Quality Champions, site management, and operational leaders
Identify and address skill gaps within QRA teams

Stakeholder Engagement

Collaborate with internal and external stakeholders, including clients and regulators
Support the development of solutions for existing and new clients from a quality perspective
Lead and influence change management processes across business units

Qualifications & Experience

Matric / Grade 12
Recognised science degree (Pharmacology, Chemistry, Biology, or LSHC-related field)
Certified Quality Auditor or equivalent qualification is advantageous
Project/programme management certification or experience
Minimum 7–10 years of management experience in logistics or related sectors
Strong understanding of GxP, GMP, GDP, ISO 9001, and ISO 13485
Experience managing quality systems and achieving certifications in complex environments
Proven ability to lead and influence non-specialist teams in regulatory environments
Knowledge of logistics operations, especially in warehousing and LSHC

Skills & Competencies

Strong leadership and stakeholder management skills
Effective communicator with excellent verbal and written English
Strategic and visionary thinker with hands-on project execution ability
Strong analytical, problem-solving, and decision-making skills
Skilled in coaching, training, and employee development
Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
Strong change management, facilitation, and presentation skills
High attention to detail and quality-driven mindset
Able to work effectively in a dynamic, matrix, multicultural environment

Language Requirements

English: Fluent (verbal and written)

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Quality & Regulatory Assurance Lead