Client Service Administrator

Reference Number: MMH250804-4
Company: Momentum Metropolitan Holdings – Momentum Corporate
Location: Centurion, Gauteng, South Africa
Position Type: Permanent
Remote Work: Partial remote opportunity
Closing Date: 11 August 2025
Industry: Financial Services
Role Family: Client Services

Role Purpose:

To provide efficient and accurate administrative support in the client service area, enabling effective delivery within agreed Service Level Agreements (SLAs), and ensuring compliance with all relevant regulations and legislation.

Minimum Requirements:

Matric / Grade 12
2+ years of administration experience in Financial Services
Proficiency in MS Office (Word, Excel)
Employee Benefits experience is advantageous

Key Responsibilities:

Manage and resolve client service requests in a timely, accurate manner
Capture and maintain data in line with SLAs
Organise, file, and retrieve client documentation as needed
Deliver accurate admin and reports within set deadlines
Adhere to compliance and legislative requirements
Identify areas for process and system improvement
Provide expert assistance and advice to clients and stakeholders
Build strong relationships with clients and internal teams
Recommend ways to improve client service and outcomes
Participate in change initiatives and team collaboration
Continuously upskill in relevant industry knowledge
Contribute to cost-effectiveness and operational efficiency
Take ownership of your own career and performance

Core Competencies:

Attention to detail
Planning & organising
Team collaboration
Accountability
Client service orientation

Remuneration:

This role operates on a Pay for Performance structure.

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Client Service Administrator