Administrative Assistant (X4)
Division: Operations
Reference No: 5882
Location: East London, Eastern Cape, South Africa
Employment Type: Fixed Term Contract (24 months)
Disability (EE targeted role): No
T.A.S.K Grade: 06
Salary: R244,732.00 per annum
Job Posting End Date: 14 August 2025
Organisation Overview:
The Road Accident Fund’s mission is to provide appropriate cover to all road users in South Africa; to rehabilitate and compensate persons injured in motor vehicle accidents in a timely and caring manner; and to actively promote safe road usage.
Purpose of the Job:
The Administrative Assistant: Determination provides administrative support to the Officer, Senior Officer, and Team Leader to ensure the efficient and effective functioning of the branch.
Key Performance Areas:
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Follow up on stakeholder queries:
Make and receive telephone calls
Check and respond to correspondence
Send out letters and draft undertaking letters when necessary -
Complete payment requisitions on offers made:
Process expenditure authorisations
Complete checklists
Obtain necessary signatures according to Delegation of Authority -
Draw and file received correspondence:
Request files from CAFS
Print all relevant emails and posted letters
File documents daily -
Update claims system:
Retrieve files from CAFS
Update claim viewing with relevant data -
Collect and deliver files:
Request files from Assessors and deliver to relevant departments on time -
Send file copies to stakeholders:
Obtain files from CAFS
Make and send copies to relevant stakeholders
Qualifications Required:
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NQF Level 4 (Matric / Grade 12)
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Computer literacy
Experience Required:
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Minimum of 1 year relevant experience in a claims handling and administration environment
Technical and Behavioral Competencies:
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Computer literacy
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Strong organisational and administrative skills
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Good interpersonal skills
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Time and desk management
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Personal mastery
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Emotional wisdom
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Ethics and governance
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