Service Advisor – Clicks Savannah
Location: Polokwane, Limpopo
Company: Clicks Group
Reference Number: click_020240
Contract Type: Permanent
Remuneration: Market Related
Employment Equity Position: Yes
Closing Date: 9 June 2025
Industry: Retail | FMCG | Wholesale and Supply Chain
About the Role
Clicks Savannah is looking for a customer-focused Service Advisor to lead point-of-sale (POS) operations and deliver outstanding service at the checkout area. This role is ideal for a hands-on, results-driven individual with solid retail experience and a passion for people and processes.
Key Responsibilities
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Oversee and manage all operational activities at the point of sale efficiently.
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Ensure accurate and safe handling of stock and cash to minimise shrinkage.
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Lead, train, and motivate shop assistants and cashiers to deliver excellent service.
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Maintain proper staffing levels according to schedules, labour laws, and company policy.
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Handle customer queries professionally and within company guidelines.
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Promote the Clicks ClubCard and meet participation targets.
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Enforce security and stock control procedures, including returns and cash handling.
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Provide high-quality customer service and act as a brand ambassador.
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Stay informed on products, promotions, and store events to advise customers effectively.
Minimum Requirements
Education:
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Grade 12 (Matric) – Essential
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Relevant Retail or Business Management qualification (for external applicants) – Advantageous
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50% or higher in Maths and English (Grade 12) – Preferred
Experience:
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Retail or FMCG experience
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Supervisory or team leadership experience in a sales or service environment
Key Skills & Competencies
Knowledge of:
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Financial and stock control procedures
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Cash handling, risk management, and shrinkage prevention
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Labour legislation and HR/IR principles
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Retail merchandising and promotions
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Customer service standards
Skills:
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Leadership and supervisory skills
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Problem-solving and planning
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Communication and customer engagement
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Strong numeracy and computer literacy
Behavioural Competencies:
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Leading & Supervising
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Relating & Networking
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Delivering Results & Meeting Customer Expectations
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Working under pressure
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Following procedures
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Analytical thinking
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