Radio Controller

Company: G4S Cash Solutions (South Africa)
Location: Durban, KwaZulu-Natal, South Africa
Salary: Market Related
Job Type: Full-Time | Permanent
Closing Date: 25 July 2025
Reference: G4S/TP/8055878/227026
Reports To: Assistant Branch Manager

Job Purpose

To maintain constant communication with cash-in-transit vehicle crews, ensuring all client services are completed safely and efficiently. The Radio Controller monitors crew movement, manages schedules, responds to emergencies, and ensures compliance with standard operating procedures to guarantee safe return of all assets to the base.

Key Responsibilities

Radio & Route Control

Maintain 24/7 radio/telephone contact with vehicle crews
Track crew locations and actions; use secure communication codes
Maintain accurate daily logs and records of all vehicle movements
Ensure emergency procedures are followed and all crews are briefed
Keep updated maps and emergency contact numbers for the area

Client Communication & Service

Confirm service cancellations directly with clients
Ensure all clients are serviced per contract
Record and escalate client complaints for resolution

Operational Coordination

Assist in adjusting schedules due to incidents or delays
Coordinate with box room and counting house teams for smooth operations
Liaise with other branches during emergencies

Administrative & Reporting

Update code books for new/terminated services
Complete box pre-lists and inform relevant departments of any changes
Submit regular reports and feedback to management

Minimum Requirements

Education: Matric / Grade 12
Certifications:
- PSIRA Grade A (Required)
- CIT Competency
- Code 10 Driver’s Licence with PDP (Advantageous)
Experience:
- 5+ years in CIT (Cash-in-Transit) operations preferred
- Previous control room experience advantageous
ITC Status: Clear credit record

Skills & Attributes

Strong communication and interpersonal skills
Ability to work under pressure and adapt to change
Attention to detail
Excellent customer service orientation
Computer literacy (MS Office required)
Familiarity with ISO Quality Management Systems

About G4S

G4S is the world’s largest security solutions group, operating in over 125 countries and employing more than 657,000 people globally. In Africa alone, G4S employs over 105,000 staff across 25+ countries. The company emphasizes integrity, respect, safety, service excellence, innovation, and teamwork.

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Radio Controller