Quality Controller: Insurance – Auto Pedigree | Kempton Park
Reference Number: MOT250508-7
Location: Kempton Park, Gauteng
Job Type: Permanent
Closing Date: 15 May 2025
About the Position
Auto Pedigree is seeking a Quality Controller: Insurance to join its Head Office team in Spartan, Kempton Park. This position is ideal for a driven individual with experience in insurance and a strong focus on service excellence and compliance. Reporting to the Call Centre Manager, the role plays a key part in supporting departmental growth and customer satisfaction.
Job Purpose
To retain insurance products and proactively service clients by ensuring quality interactions and compliance with FAIS and FICA.
Key Responsibilities
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Monitor and manage Insurance Sales Team activities
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Ensure FAIS and FICA compliance during insurance sales calls
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Assess quality and quantity of insurance quotes
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Prepare daily, weekly, and monthly reports
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Conduct client interviews to determine insurance needs
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Explain features and benefits of insurance products
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Manage customer inquiries and provide timely feedback
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Handle service requests and escalate issues when needed
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Negotiate insurance agreements and close sales
Minimum Requirements
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Grade 12
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2 years customer service experience
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Code 08 driver’s license (unendorsed) and own transport
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Computer literacy (Word & Excel)
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FAIS and FICA compliance
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Knowledge of the National Credit Act (NCA)
Skills and Attributes
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Strong communication and listening skills
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High ethical standards and integrity
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Ability to manage pressure and meet deadlines
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Detail-oriented and accurate
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Customer service focused
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Good team player and self-starter
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Strong time management and organizational skills
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Knowledge of telephone etiquette and operational systems
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