Customer Service Agent (O.R Tambo International Airport)
FlySafair – Johannesburg (JHB)
Posted: 23 April 2025 | Closing Date: 30 April 2025
Permanent | Industry: Aviation
Positions Available: 2
Salary: Market Related
Job Purpose
To deliver excellent customer service at O.R Tambo International Airport, assisting with ticket sales, bookings, flight changes, and handling disruptions.
Key Responsibilities
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Assist passengers with ticket sales, bookings, flight changes, and travel information
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Handle flight disruptions and cancellations professionally
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Address customer complaints in a timely and professional manner
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Escalate unresolved issues to the Supervisor on duty
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Maintain confidentiality of sensitive customer and operational information
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Provide outstanding customer service at all times
Minimum Requirements
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Grade 12 (Matric) or equivalent
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Experience in airport operations and ticket sales
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Willing and able to work flexible hours, weekends, and public holidays
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Computer literate – proficient in Microsoft Office (Word, Excel, Outlook)
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Fluent in English with strong verbal and written communication
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Conflict resolution and problem-solving skills
Personal Attributes
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Punctual and reliable
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High levels of patience and assertiveness
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Able to handle confidential information responsibly
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Excellent timekeeping and time management skills
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Calm under pressure
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Customer-focused and service-driven
Important Notes
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Email applications will not be accepted
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Preference will be given to under-represented designated groups
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If no response is received within 2 weeks of closing date, consider your application unsuccessful
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FlySafair reserves the right not to proceed with the vacancy and to appoint based on operational requirements
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