Client Service Administrator – Momentum Corporate
Location: Cape Town, Western Cape, South Africa
Position Type: Permanent | Remote Opportunity: Some of the time
Closing Date: 30 May 2025
Reference Number: MMH250522-8
Company Overview:
Momentum Corporate, part of Momentum Metropolitan Holdings, delivers financial wellness solutions through client-centric services and platforms. The company offers savings, investment, insurance, and employee benefits products to individuals and businesses.
Role Purpose:
To accurately process and maintain retirement fund member data and provide high-quality fund administration services in accordance with agreed service level agreements (SLAs).
Minimum Requirements:
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Grade 12 or equivalent
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Minimum 2 years’ experience in a financial services environment
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Employee benefits administration experience (advantageous)
Key Responsibilities:
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Process member data, contributions, and risk reconciliations accurately
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Handle incoming client calls and follow up on outstanding documentation
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Investigate non-reconciling items and ensure timely resolution
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Process and pay claims within SLAs
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Draft professional correspondence and compile detailed reports
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Attend retirement fund meetings and stay informed on operations
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Monitor risk premiums and ensure alignment with insurer timelines
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Update member records and ensure accurate risk process tracking
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Prepare interest calculations for late payments and approve them
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Maintain client relationships and escalate issues where necessary
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Contribute to ongoing client service improvements and team culture
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Ensure delivery of services according to SLAs and customer service targets
Core Competencies:
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High attention to detail
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Strong accountability and ownership of tasks
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Excellent customer service orientation
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Strong planning and organisational abilities
Additional Notes:
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This role operates on a Pay for Performance remuneration model.
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Candidates are encouraged to verify the listing through the company’s official career page.
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