Call Centre Consultant

Call Centre Consultant - Deposita

Location: Midrand, South Africa
Company: Deposita (G4S – Cash Solutions Division)
Reference: G4S/TP/8008245/226906
Closing Date: 23 May 2025
Job Type: Full-Time | Permanent
Salary: Market Related

About the Role

Deposita SA, a global leader in cash management solutions for the banking, retail, and wholesale sectors, is looking for a Call Centre Consultant to join its Midrand-based team. The role reports to the National Customer Support Manager.

Key Responsibilities

Incident Management

Professionally handle all incoming calls and ensure first-call resolution.
Perform database-related admin tasks and log all queries.
Keep accurate records for management reporting.
Handle all incidents and emergencies as per company protocols.

Monitoring

Monitor system connectivity and service-level adherence.
Maintain application knowledge for support systems.

SLA Management

Log all calls accurately in the Journey System.
Ensure end-to-end follow-up on logged calls.
Monitor and escalate issues within agreed SLAs.
Prevent breaches and ensure client satisfaction.

Health & Safety Compliance

Participate in safety forums and meetings.
Report safety incidents promptly.
Comply with all workplace safety protocols and procedures.

Minimum Requirements

Matric certificate or equivalent.
A tertiary qualification in Customer Service, Communication, Hospitality, or a related field is advantageous.
1-2 years' experience in a customer service or call centre environment.

Skills and Attributes

Strong telephone etiquette.
Effective communication (verbal and written).
Emotional intelligence and conflict resolution.
Attention to detail and business numeracy.

Click here to apply

Call Centre Consultant