Professional Service Agent

Join Our WhatsApp Group 

Professional Service Agent

Company: PPS Mutual
Location: Parktown, Johannesburg, Gauteng
Job Type: Permanent
Closing Date: 18 April 2025
Reference Number: PPS250411-8

Purpose of the Job

To provide a professional service to PPS members and associated parties via an inbound contact centre. This is a shift-based role and includes night shifts. The position reports to the Team Manager: PPS Operations.

---

Minimum Requirements

Qualifications:

• Matric (Grade 12) – essential

• 3-year tertiary qualification (Degree/BTech/National Diploma) with a business orientation – essential

Experience and Knowledge:

• Minimum 2 years’ experience in an administrative/business coordination role

• Intermediate knowledge of the Life Assurance or Financial Services industry

Computer Literacy:

• Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Projects)

---

Skills and Competencies

• Excellent verbal and written communication skills in English

• Customer-centric with a professional and positive image

• Ability to build and maintain relationships with members/intermediaries

• Conflict resolution and decision-making skills

• Strong telephone etiquette

• Problem-solving and logical thinking under pressure

• Ability to present products and processes confidently

• Reliable, trustworthy, and a strong team player

• Proactive with a strategic mindset

---

Duties and Responsibilities

• Provide professional service to PPS members via phone in a contact centre environment

• Handle and resolve queries across all servicing and administration areas

• Own the resolution process from start to finish

• Complete upskilling and take full responsibility during the 3-month probation period

• Make decisions within mandate and meet performance targets

• Operate under pressure and apply logic for effective service delivery

• Follow policies and procedures relevant to service operations

• Recommend improvements to processes and procedures

• Escalate system issues for swift resolution

• Collaborate with team members to meet operational targets

Click here to apply

Previous

Next