Frontliner: Spec-Savers Makhado Crossing Mall
Company: Spec-Savers South Africa
Reference Number: KFM260825-1
Location: Louis Trichardt, Limpopo, South Africa
Business Unit: Spec-Savers South Africa
Department: Retail Practices
Job Category: Retail
Employment Type: Permanent
Number of Positions: 1
Minimum Education: Grade 12 / National Certificate
Closing Date: 27 August 2026
Job Overview
Spec-Savers Makhado Crossing Mall is looking for a friendly, professional and customer-focused Frontliner to join its team in Louis Trichardt.
As the first point of contact for patients, the Frontliner plays an important role in creating a welcoming and professional environment. The successful candidate will assist with patient reception, appointment scheduling, customer enquiries, administrative duties, optical product assistance, payments and general practice support.
This role is ideal for someone who enjoys working with people, has excellent communication skills and can remain organised and professional in a fast-paced retail and healthcare environment.
Minimum Requirements
Education & Experience
Grade 12 / Matric or equivalent.
Previous experience in customer service, reception or administration.
Experience in an optometry, medical or retail environment will be advantageous.
Fluent in English and Afrikaans.
Willingness to work flexible hours, including weekends when required.
Knowledge of optical products and medical aid procedures will be advantageous.
Proactive attitude and willingness to learn.
Skills & Competencies
The ideal candidate should have:
Excellent communication and interpersonal skills.
Strong organisational and multitasking abilities.
Good computer literacy.
Experience with appointment scheduling systems will be advantageous.
A friendly and professional customer-service approach.
Ability to work efficiently in a fast-paced environment.
Excellent attention to detail and accuracy when handling patient information.
Proficiency in Microsoft Word and Excel.
Good sales skills and confidence when assisting customers with products.
Strong work ethic.
Ability to work effectively as part of a team.
Duties & Responsibilities
Patient Reception & Customer Service
Greet and welcome patients in a friendly and professional manner.
Assist patients with check-in procedures.
Ensure patients are comfortable while waiting for appointments.
Respond to patient enquiries regarding services, products and procedures.
Maintain a positive and welcoming reception environment.
Appointment Scheduling & Management
Schedule and manage patient appointments.
Ensure appointment schedules are accurate and run smoothly.
Confirm and remind patients of upcoming appointments.
Coordinate appointment rescheduling and cancellations.
Communicate appointment-related information clearly to patients.
Administrative Support
Maintain and update patient records accurately.
Ensure patient information is handled confidentially.
Assist with insurance and medical aid verification.
Assist with processing claims.
Perform filing, data capturing and general administrative duties.
Organise and maintain patient documentation.
Optical Product Assistance
Assist patients with selecting suitable eyewear.
Provide guidance on frame styles and lens options.
Explain available optical products and services.
Assist customers with product-related enquiries.
Monitor stock levels and assist with stock management.
Ensure product displays are neat, tidy and well organised.
Billing & Payments
Process payments for services and optical products.
Handle cash and card payments accurately.
Assist with medical aid-related payments and claims.
Respond to patient enquiries regarding billing and payments.
Resolve or escalate billing-related queries when required.
Coordination & Communication
Work closely with optometrists and other practice staff.
Support the team in delivering a seamless patient experience.
Communicate appointment reminders and follow-up information to patients.
Inform customers about relevant promotions and services.
Maintain professional communication with patients and colleagues.
General Practice Support
Maintain a clean, organised and professional reception area.
Keep the patient waiting area neat and welcoming.
Ensure required materials and supplies are available.
Assist with the smooth day-to-day operation of the practice.
Perform additional duties as required to support the practice.
Key Competencies
The successful candidate should be:
Customer-focused.
Friendly and approachable.
Professional and well presented.
Organised and detail-oriented.
Confident when communicating with customers.
Comfortable working in a busy environment.
Sales-oriented.
Reliable and hardworking.
A strong team player.
Willing to learn and take initiative.
Why This Role Matters
The Frontliner is an important part of the patient journey at an optometry practice. From welcoming patients when they arrive to assisting with appointments, eyewear selection, payments and follow-ups, the Frontliner helps ensure that every patient receives a professional and positive experience.
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