Employer: Catalyst Hotel
Business Unit: Catalyst Hotel
Job Title: Waiter
Job Type: Permanent
Department: Food and Beverage
Number of Positions: 2
Location: Sandton, Gauteng, South Africa
Reference Number: NEW260504-1
Closing Date: 04 June 2026
Job Overview
To provide exceptional customer service by ensuring a high-quality dining experience through professional, courteous, and efficient service, while adhering to company standards and hygiene protocols.
The Waiter plays a vital role in creating a welcoming atmosphere, anticipating customer needs, and ensuring seamless food and beverage service. This position requires a strong focus on guest satisfaction, attention to detail, and the ability to work collaboratively with kitchen and front-of-house teams.
As a key representative of the establishment, the Waiter upholds brand standards and contributes to a positive, clean, and safe dining environment. The role also includes supporting daily restaurant operations, addressing guest feedback promptly, and consistently promoting a culture of excellence and hospitality.
Minimum Requirements
Grade 12 | National Certificate
Excellent communication skills in English
Strong attention to detail
Exceptional customer service skills
Positive and professional attitude
Ability to work effectively as part of a team
Always act in the best interest of the company
Flexible and available to work shifts, including weekends and holidays
Well-groomed and presentable appearance
Duties and Responsibilities
Adhere to all company policies, procedures, and standard operating procedures (SOPs)
Prepare the dining area for service, ensuring all mise-en-place is completed to standard
Greet and serve guests in a professional, friendly, and timely manner
Proactively attend to guest needs and ensure a consistently high level of service
Prepare in advance for the arrival of individual and group bookings
Ensure tables are properly set according to company standards, using clean and undamaged items
Keep waiter stations fully stocked with clean cutlery, napkins, and other necessary items
Maintain up-to-date knowledge of the menu, including specials and ingredients
Clear tables promptly, balancing efficiency with ensuring guests do not feel rushed
Accurately take and process food and beverage orders, ensuring timely delivery and correct billing
Consistently uphold the highest standards of hygiene and cleanliness in all work areas
Perform any other duties as may be reasonably required to support restaurant operations
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