Control Room Operator (Grade B)
Reference Number: TSE250826-1Company: Thorburn Security Solutions (part of Tsebo Solutions Group)
Job Type: Permanent
Location: Nelspruit, Mpumalanga, South Africa
Closing Date: 2 September 2025
About the Role
Thorburn Security Solutions is seeking a motivated and qualified Grade B Control Room Operator to join their security team in Nelspruit. Reporting to the Security Manager, the operator will monitor CCTV and security systems, respond to incidents, and coordinate on-site security operations to ensure a safe environment for all residents, staff, and visitors.
Key Responsibilities
Monitoring & Surveillance
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Operate CCTV cameras, access control systems, and alarms.
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Conduct proactive monitoring to detect suspicious activity.
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Maintain awareness of perimeter and high-risk areas.
Access & Incident Management
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Manage and record all entry and exit activities.
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Respond to alarms, emergencies, and breaches.
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Escalate serious incidents to management or emergency services.
Communication & Coordination
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Act as the central communication point for the estate’s security team.
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Guide patrolling officers and maintain radio discipline.
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Ensure accurate and timely information flow.
Reporting & Administration
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Record all incidents and responses in the occurrence book and electronic systems.
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Prepare shift handover reports.
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Retrieve video footage and logs for investigations.
Resident Service
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Professionally respond to residents' security queries.
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Deliver a service that reflects a high standard of professionalism and care.
Qualifications & Requirements
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Grade 12 (Matric) or equivalent
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Valid PSIRA Grade B registration
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Prior experience as a control room operator (estate experience preferred)
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Strong knowledge of CCTV, alarms, and access control systems
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Fluent in English (other languages are a plus)
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Computer literate (MS Office, security software)
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Ability to work under pressure and remain calm in emergencies
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High integrity and customer service orientation
Skills & Competencies
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Knowledge of SA security legislation and operational procedures
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Familiarity with health and safety regulations
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Attention to detail
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Strong sense of urgency
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Excellent time management
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Effective communication at all levels
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