Location: Protea Hotel Kimberley
Job Type: Full-Time
Job ID: 25112335
Career Area: Rooms & Guest Services Operations
Position Summary:
As a Guest Experience Expert at Protea Hotel Kimberley, your role goes beyond checking guests in and out. You're responsible for creating a memorable and personalized guest experience throughout their stay. You’ll assist with guest requests, operational needs, reporting, and provide insights about the local area — all while maintaining the highest standards of service and professionalism.
Key Responsibilities:
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Deliver seamless check-in and check-out experiences
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Handle guest requests and resolve issues promptly
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Support daily front desk operations and reporting
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Maintain a professional appearance and communication style
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Uphold company policies, confidentiality, and safety standards
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Move around actively; lift/carry/push items up to 10 pounds
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Provide area information and enhance guest satisfaction
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Adapt and respond to various operational needs with initiative
Preferred Qualifications:
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Education: High School Diploma or GED equivalent
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Experience: No previous work experience required
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Supervision: No supervisory experience needed
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Licenses/Certifications: None required
Ideal Candidate Traits:
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Customer-focused with strong interpersonal skills
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Energetic and proactive attitude
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Willingness to work flexible hours (including nights/weekends)
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Ability to multitask in a fast-paced hospitality environment
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