Department: Operations Support Centre
Location: Ackermans Support Centre, Kuilsriver
Employment Type: Full-Time
Job Overview:
An exciting opportunity is available for a Post Office Clerk to join the Operations Team at our Support Centre in Kuilsriver. This role is ideal for someone who is highly organised, detail-oriented, and thrives in a fast-paced environment. You will be responsible for coordinating daily post office tasks, managing courier requests, and supporting internal departments with administrative services.
Key Responsibilities:
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Collect, sort, and distribute mail and parcels between Head Office, Regional Offices, and Stores
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Liaise with internal and external stakeholders, including courier companies and international parcel services
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Communicate delivery timelines to internal departments
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Provide administration services such as laminating, binding, copying, and shredding of confidential documents
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Respond to and resolve customer queries regarding mail and parcel issues
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Request and manage quotations for courier services
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Allocate costs accurately for departmental month-end journals
Customer Services Duties:
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Handle all post and parcel-related queries from customers
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Ensure issues are resolved promptly and professionally
Knowledge & Expertise Required:
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Understanding of mail management systems and parcel tracking
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Experience with month-end reporting and invoice processing (including cross-border)
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Data capturing and label printing for courier parcels
Skills & Competencies:
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Computer proficiency, especially Outlook and Excel
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Strong organisational and time management skills
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Excellent communication skills in English (written and verbal)
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High attention to detail and accuracy
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Ability to work under pressure and meet deadlines
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Strong customer service orientation
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Basic math skills
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Professional, calm, and adaptable under changing circumstances
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Self-driven with the ability to take initiative
Minimum Qualifications & Experience:
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Grade 12 (Matric)
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Minimum of 1 year experience in a Post Office or mailroom environment
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