Reception Administrator

Job Details

Position: Reception Administrator
Reference Number: 70907
Company: Mediclinic Welkom
Job Type: Permanent
Workplace: On-site
Location: Welkom, Free State, South Africa
Number of Positions: 1
Closing Date: 14 June 2026

Job Description

Mediclinic Welkom is seeking a professional and customer-focused Reception Administrator to join its team. The successful candidate will be responsible for managing patient admissions and discharges, ensuring compliance with hospital procedures, maintaining patient confidentiality, and assisting in minimizing operational and financial risks.

This role is ideal for individuals with strong administrative skills, excellent attention to detail, and a passion for delivering outstanding patient service in a healthcare environment.

Minimum Requirements

Essential Qualifications

Grade 12 / Matric or equivalent qualification.

Desired Qualifications

No additional qualifications required.

Essential Experience

No prior experience required.

Desired Experience

Reception or administrative experience.
Experience within a private healthcare facility will be advantageous.

Key Responsibilities

Capture and process patient admissions, pre-admissions, and bookings according to hospital procedures.
Ensure accurate patient information and documentation.
Assist with patient discharge processes in line with the Patient Administration Manual.
Identify and mitigate financial risks by adhering to policies and procedures.
Maintain strict patient confidentiality at all times.
Provide professional and efficient front-desk support to patients and visitors.
Ensure compliance with hospital administration and operational standards.

Skills and Competencies

Computer literacy, including Microsoft Office applications.
Knowledge of hospital switchboard systems.
Understanding of patient admission, discharge, and bed management processes.
Familiarity with patient administration systems, including AS400.
Knowledge of ICD and CPT coding.
Understanding of medical aid schemes and the private healthcare environment.
Knowledge of Workman's Compensation Act (WCA) processes and procedures.
Understanding of patient confidentiality and cash-handling procedures.
Ability to identify and manage potential financial risks.
Knowledge of emergency and major incident protocols.
Good communication and interpersonal skills.
Strong attention to detail and accuracy.
Ability to work under pressure in a fast-paced healthcare environment.

Knowledge Requirements

The successful candidate should have knowledge of:

Patient Administration policies and procedures.
Admission and discharge processes.
Debtpack Enquiry application.
Anatomy and medical terminology.
Medical aid and healthcare administration practices.
Handling blacklisted patient accounts and outstanding balances.
Emergency response procedures including fire, flooding, and robbery protocols.