Service Advisor
Location: Tower Mall, North West, South Africa
Company: Clicks Group
Listing Reference: click_021037
Closing Date: 25 August 2025
Industry: Wholesale & Retail Trade
Category: FMCG, Retail, Wholesale and Supply Chain
Contract Type: Permanent
Remuneration: Market Related
Employment Equity Position: Yes
About the Role:
The Service Advisor is responsible for ensuring efficient and excellent service at the point of sale (POS). This includes managing staff, stock, cash, and customer service to support the store’s operational success.
Job Purpose:
To provide a high standard of customer service at the point of sale and ensure all operational and administrative functions are carried out efficiently and safely.
Key Responsibilities:
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Oversee daily point of sale operations efficiently and on time
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Manage stock and cash securely and accurately to minimise shrinkage
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Maintain high standards of store cleanliness, organisation, and administration
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Ensure all shop assistants and cashiers are trained, motivated, and scheduled effectively
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Resolve customer queries according to company policies
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Promote and drive Clicks ClubCard participation
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Enforce stock security and compliance procedures
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Deliver excellent customer service by acting as a visible and helpful brand ambassador
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Stay up to date on promotions, product ranges, and in-store events
Minimum Requirements:
Qualifications:
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Essential: Grade 12 (Matric)
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Desirable: 50% in Maths and English at Grade 12
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Essential (External Applicants): Retail/Business Management qualification
Experience:
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At least 1 year in a customer-facing role managing a small team in retail or FMCG
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Experience with stock handling and numerical tasks
Skills & Knowledge:
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Financial and stock management principles
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Retail merchandising and promotional strategies
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Customer service and complaint resolution
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Labour legislation and employee relations
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Competency-based interviewing
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Strong communication, numeracy, and computer skills
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Ability to lead, supervise, and motivate staff
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Planning, organisation, and problem-solving abilities
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Ability to handle pressure and setbacks
Competencies:
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Leading and Supervising
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Delivering Results and Meeting Customer Expectations
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Relating and Networking
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Following Instructions and Procedures
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Working with People
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Analysing
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Planning and Organising
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Coping with Pressures and Setbacks
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