Customer Service Clerk
Company: Starke Ayres
Location: Kempton Park, Gauteng
Job Type: Permanent
Closing Date: 12 February 2025
Reference Number: C200005
Job Overview
Starke Ayres, a leading supplier of premium vegetable, flower, and lawn seed varieties in Africa, is looking for a Customer Service Clerk to join their team. This role aims to support the company’s sales efforts by processing orders promptly and efficiently according to customer requirements.
Key Responsibilities
- Process orders in line with customer requirements, prioritizing and referring to the relevant Depot for dispatch.
- Refer unprocessable orders back to the National Customer Service Supervisor for further action.
- Perform ad hoc price checks by comparing sales order prices to pricelist or specials.
- Maintain proactive communication regarding the status of orders within the system to both company personnel and customers, using professionalism and diplomacy.
- Attend to customer queries and provide assistance to regional/national sales and customer service personnel.
- Perform additional tasks as directed by the National Customer Service Supervisor.
Minimum Requirements
- Qualification: Grade 12 National Senior Certificate (essential).
- Experience: Customer service experience is beneficial.
- Languages: Proficiency in English and Afrikaans.
- Transport: Must have reliable transport.
- Skills:
- Ability to work under pressure.
- Proficient in computer skills.
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