Motor Claims Service Consultant – Santam
Date Posted: 25 August 2026
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group
Division: Santam – Motor Claims
Position: Motor Claims Service Consultant – Abuntex
Work Location: Hill on Empire, Johannesburg
Career Opportunity
Santam’s Motor Claims division has an exciting opportunity for a Motor Claims Service Consultant – Abuntex, based at Hill on Empire in Johannesburg.
The successful candidate will be responsible for processing allocated motor claims and ensuring that each claim is ready for assessment and assessor appointment. As the first point of contact for claims, the Service Consultant will also handle queries and communicate with clients, intermediaries, service providers and internal stakeholders.
Key Responsibilities
- Manage allocated workloads and system instructions, including related communications and documentation.
- Work closely with the claims team to ensure efficient claim processing.
- Check all documentation for completeness and accuracy.
- Complete all required actions to prepare claims for assessment and arrange assessor appointments.
- Contact clients and intermediaries telephonically to obtain outstanding information.
- Keep clients and relevant stakeholders informed throughout the claims process.
- Follow up with clients and service providers to obtain digital images and documentation required for assessment.
- Handle complaints, queries and other interactions with clients, intermediaries, service providers and internal stakeholders.
- Communicate with Relationship Managers and Underwriters when required.
- Create rental services on the Claims Center system.
- Arrange and manage rental requests, extensions and terminations.
- Review and attend to daily activities and outstanding actions on the Claims Center system.
Qualifications and Experience
- Grade 12 / Matric.
- Fully computer literate, including MS Office.
- 2–4 years’ claims experience.
- Previous claims handling, pre-support and/or post-support experience will be advantageous.
- Knowledge of Abuntex, BPM, Claims Center and Codeplex (SPM) will be an advantage.
Knowledge and Skills
- Ability to verify and interpret policy and appraisal information.
- Strong communication skills.
- Excellent telephonic communication skills.
- Ability to handle conflict and negotiate effectively.
- Understanding of basic business ethics.
- Good administrative and organisational abilities.
- Strong attention to detail when handling claims and supporting documentation.
Personal Attributes
- Strong problem-solving ability.
- Information-seeking mindset.
- Ability to develop creative solutions.
- Adaptability when circumstances change.
- Ability to perform effectively under pressure.
- Confidence in making decisions and initiating action.
- Strong teamwork and cooperation skills.
Position Summary
This role is suited to an experienced claims professional who can manage multiple claims, communicate confidently with clients and stakeholders, ensure documentation is accurate and complete, and consistently prepare claims for assessment within required processes and timeframes.
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