Position: Porter
Company: Onyx Hotel
Reference Number: NEW260610-1
Location: Cape Town, Western Cape
Job Type: Permanent
Department: Front Office
Closing Date: 17 June 2026
About the Position
Onyx Hotel is seeking a professional and customer-focused Porter to join its Front Office team in Cape Town. This frontline hospitality role is ideal for individuals who enjoy interacting with guests and providing exceptional service. The successful candidate will play a key role in ensuring smooth guest arrivals and departures by handling luggage, assisting with room allocations, and supporting the overall guest experience.
This opportunity is suited to a reliable, energetic, and service-driven individual who can thrive in a fast-paced hotel environment while maintaining a professional and welcoming attitude at all times.
Minimum Requirements
Grade 12 (Matric) or National Certificate.
Fluent in English with excellent verbal and written communication skills.
Previous customer service experience in the hospitality industry will be advantageous.
Ability to safely handle and transport guest luggage.
Strong interpersonal and communication skills.
Reliable, punctual, and professional.
Physically fit and able to stand, walk, and perform manual handling tasks for extended periods.
Ability to work flexible shifts, including weekends and public holidays.
Ability to remain calm and professional under pressure.
Strong teamwork skills and willingness to assist colleagues when required.
Key Responsibilities
Assist guests with luggage during arrivals and departures.
Ensure luggage is transported safely and securely to and from guest rooms.
Provide friendly, professional, and personalized service to guests.
Support guest rooming procedures and assist with room allocations.
Coordinate guest transport arrangements with Duty Managers.
Maintain cleanliness and presentation standards in the front office and lobby areas.
Adhere to hotel policies, procedures, and safety regulations.
Support front office operations during busy periods.
Assist management and colleagues with operational requirements when necessary.
Contribute to creating a welcoming and memorable guest experience.
Skills and Competencies
Excellent customer service orientation.
Strong communication and interpersonal skills.
Professional appearance and attitude.
Attention to detail.
Reliability and accountability.
Ability to work under pressure.
Physical stamina and fitness.
Teamwork and collaboration.
Time management and organizational skills.
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