Patient Administration Clerk

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Position: Patient Administration Clerk – Admissions & Discharge

Location: Mediclinic Tzaneen, Tzaneen, South Africa
Work Type: On-site | Permanent
Closing Date: 14 October 2025
Reference Number: 64300
Recruiter: Anastacia Dikosho Mawasha


Main Purpose of the Role:

To professionally handle patient admissions and discharges, ensuring compliance with hospital policies while minimizing operational and financial risks. A high standard of customer service and confidentiality is expected at all times.


Key Responsibilities:

  • Accurately capture and process admissions, pre-admissions, and bookings

  • Perform discharges in line with the Patient Administration Manual

  • Maintain strict patient confidentiality

  • Identify and manage potential financial risks (e.g., blacklisted patients, cash handling, patient valuables)

  • Adhere to internal policies and procedures


Minimum Requirements:

Education:

  • Essential: Grade 12 (Matric or equivalent)

  • Desired: No formal post-matric education required

Experience:

  • Essential: None required

  • Desired:

    • Reception/administrative experience

    • Exposure to private healthcare or hospital environment


Required Skills & Knowledge:

  • Computer literacy (Microsoft Office, AS400 system experience beneficial)

  • Understanding of:

    • Patient admin processes (Admissions, bed management, discharges)

    • ICD & CPT codes

    • Medical Aid schemes and private healthcare systems

    • Workman’s Compensation Act (WCA)

    • Emergency protocols (e.g., fire, robbery, floods)

    • Handling blacklisted patients and use of Debtpack Enquiry

    • Medical terminology and basic anatomy

  • Familiarity with hospital switchboard systems is a plus


Employment Equity Consideration:

All qualified candidates will be considered. However, preference will be given in line with Mediclinic Southern Africa’s Employment Equity Plan, including internal applicants meeting the criteria.

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