Reception Administrator
Location: Mediclinic Bloemfontein, Free State, South AfricaType: Permanent (On-site)
Closing Date: 14 July 2025
Reference Number: 62051
Recruiter: Boitumelo Edith Davids
Number of Positions: 1
Purpose of the Role
To assist with patient admissions and discharges professionally, efficiently, and accurately — ensuring compliance with internal policies and minimizing operational and financial risks, while upholding patient confidentiality and delivering outstanding service.
Key Responsibilities
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Process patient admissions, pre-admissions, and bookings in accordance with established procedures
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Carry out accurate and efficient discharge processes as per the Patient Administration Manual
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Identify and mitigate financial risks (e.g. blacklisted patients, outstanding balances)
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Maintain strict patient confidentiality at all times
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Uphold administrative policies relating to cash handling, patient valuables, and emergency protocols
Qualifications
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Essential: Grade 12 / Matric
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Desired: None specified
Experience
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Essential: None required
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Desired:
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Reception or administrative experience
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Experience in a private healthcare environment
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Knowledge and Skills
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Basic knowledge of medical terminology (Anatomy, ICD, CPT codes)
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Understanding of hospital switchboard systems
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Familiarity with AS400 system and patient administration software
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Knowledge of Medical Aid Schemes, Workmen's Compensation Act (WCA), and private healthcare billing protocols
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Proficiency in Microsoft Office
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Awareness of financial risk indicators (e.g. blacklisted patients, valuables handling)
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Familiarity with emergency protocols (fire, floods, robbery)
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Excellent communication, attention to detail, and interpersonal skills
Employment Equity
All applicants will be considered, but preference will be given to candidates aligned with Mediclinic Southern Africa’s Employment Equity Plan, including suitable internal applicants.
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