Product Support Sales Representative (PSSR)
Location: East London, South Africa
Job Type: Full-Time
Department: Equipment
Grade: Global Grade 10
Key Responsibilities
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Build professional relationships and strategic partnerships with key personnel in assigned Key Account customers.
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Assess, clarify, and validate customer needs on an ongoing basis.
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Advise customers on equipment life cycles, maintenance, and replacement budgets to reduce costs and improve uptime.
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Assist in preparing quotes for parts, service, and equipment management solutions.
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Understand and promote the dealership’s full product and service offerings.
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Market aftersales products and services to existing and new customers.
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Act as the liaison between Barloworld and key customer accounts.
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Participate in business planning and budgeting activities.
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Inspect failed machines, components, and parts with technical representatives; provide training to customers where necessary.
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Utilize Salesforce for managing sales opportunities, customer meetings, calls, and inspections.
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Submit monthly reports with sales forecasts to management.
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Conduct and document machine and undercarriage inspections; meet set targets.
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Forecast undercarriage replacements and advise customers accordingly.
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Discuss inspection findings and solutions with customers.
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Promote and sell Caterpillar marketing initiatives and service-related parts.
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Achieve targeted budget and manage expenses effectively.
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Meet monthly operations and customer KPIs.
Minimum Requirements
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Matric / Grade 12
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Qualified Diesel or Earthmoving Equipment Mechanic (or equivalent qualification)
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Minimum of 5 years' experience with Caterpillar equipment as an artisan
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Sales/Marketing Diploma or Certificate (B. Tech preferred)
Skills and Competencies
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Strong technical knowledge of Caterpillar and related product brands
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Business development and customer relationship management skills
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Excellent written and verbal communication, including report writing
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Financial acumen and basic budgeting skills
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Proficiency in Microsoft Office and CRM systems (Salesforce experience preferred)
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Strong analytical, problem-solving, and negotiation skills
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High attention to detail and ability to influence decisions
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